Yes, we accept Mental Health Care Plans and process the Medicare rebate for you within the clinic 24 hours after your appointment.

You can email a copy of your MHCP to our admin team before your appointment or bring a copy with you on the day.

Yes! All of our clinicians offer Telehealth appointments. A secure link will be sent to you approximately 5 minutes before your appointment.

If you have booked an in-person appointment but would prefer to attend via Telehealth, you can change your appointment to online at any time. Simply let our admin team know, and they’ll be happy to assist.

To book an assessment, please reach out to our friendly admin team by email or phone. They’ll discuss your needs with you, including the type of assessment you’re looking for, the assessment process and structure, and the associated costs.

Some assessments may have a waitlist depending on clinician availability. Our admin team will let you know about current availability and guide you through the next steps.

The cost of an assessment varies depending on the type of assessment required, including brief, standard, and comprehensive assessment packages. The overall cost will depend on the assessment structure, appointments involved, and individual needs.

If you have a Mental Health Care Plan, this may be used for the intake and feedback sessions only. Medicare rebates cannot be applied to the assessment components themselves.

Please refer to the cost breakdown chart in our ‘Services’ page for more information.

If you have any questions about assessment costs or would like to discuss payment plan options, please reach out to our friendly admin team. We’re happy to talk you through the options available.

We understand that plans can change. If you’re unable to attend your appointment, please let our admin team know as soon as possible.

Cancellations made within 48 hours of your appointment may incur 50% of the appointment fee, while cancellations made within 24 hours or less may incur the full appointment fee.

If you’re unable to attend your usual session, there may be other options available rather than cancelling. Depending on your needs, we may be able to change the appointment to a planning session, phone consultation, or parent only session.

Please reach out to our admin team to discuss what might work best for you.

If you ever have any questions or concerns, you can reach our admin team via our email, phone number or pop into the clinic for a chat!

Email. admin@innerlightclinic.com.au

Ph. 0433 731 687